Warranty Cost Estimation using K-Means Cluster Analysis for Automobile Industry: Technical Note
Main Article Content
Abstract
When a vehicle under warranty comes for service, the technician identifies the potential fault and the corresponding service is done. From the raw information of customer complaint, the complaint codes are identified and allocation of qualified technician involves considerable man hours and cost per hour for the technician to do the service. Around 1059 vehicles under warranty were studied starting from customer complaint to the study of warranty cost to the manufacturer. In this paper, initially, we present the results of classifying the complaint code master into several classes using K-means cluster analysis and subsequently cluster analysis for a specific component say, water pump assembly was carried out. Then, analysis of cost to the automobile manufacturer on warranty claims are also presented here.
Article Details
Issue
Section
Articles
Authors who publish with this journal agree to the following terms: a. Authors retain copyright and grant the journal right of first publication, with the work two years after publication simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal. b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal. c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).